Shipping policy

Shipping options and rates

Available shipping options and rates are shown at checkout after you enter your delivery address. Availability depends on the items in your order and your destination. Our current shipping services include USPS, UPS and DHL; not every service is available for every order.

Please review your delivery address, shipping method, total and currency at checkout before completing your order.

Processing and delivery times

  • Processing: orders are usually dispatched within 1–3 business days.
  • US delivery: typically 3–7 business days after dispatch, in addition to processing time.
  • International delivery: timing varies by destination, carrier and customs clearance. Contact us for help with your destination before ordering.

These ranges are estimates based on recent shipments, not guaranteed delivery dates. Weekends, public holidays, carrier delays and customs checks can add time. Any item-specific dispatch information on the product page takes precedence.

Dispatch and delivery questions

Need help checking shipping availability or delivery timing before you order? Email info@tropicalfutures.institute with the items you are interested in and your destination country. Please also check the product page for any item-specific shipping notices.

International delivery

International shipments may be handed to local delivery partners to reach their final destination. While many packages make it to their final destination without issues, we are not responsible once the package lands in the destination country as we do not have any jurisdiction over international countries and their postal systems. Should any issues arise after the package has landed in the destination country, the recipient is responsible for contacting their local delivery provider to remedy the situation.

Customs, duties and taxes

The recipient is responsible for all customs fees, taxes and brokerage charges. Your customs agency may require payment before releasing your package. Please check with your country's Customs Office before ordering, as we cannot provide the exact amount of these charges. By completing your order, you agree to pay all applicable fees.

If your package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If you refuse or return your order, international shipping charges and fees paid to local government will not be refunded. For questions about local customs requirements, please contact your Customs Office.

Help with your order

For a missing delivery, an incorrect item or damage on arrival, contact info@tropicalfutures.institute with your order number. For damaged items, please contact us within 24 hours of receipt with a description and photos of the damage. See our return and refund policy for the full terms.